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Norman Builders' Success Stories

What our clients are saying

From first contact for quote to the last day of the project, Ryan’s professionalism, responsiveness, and organization surpassed my expectations. Our project included significant structural work, framing, roofing, plumbing, HVAC, sewer/excavation, tile, windows, and finish work, and the quality of all of Ryan’s subs was outstanding. The project was finished ahead of schedule, on budget, and we are enjoying our new space immensely. This was a massive and disruptive project for us. With two little kids we needed to move out of our house for 4 months. But Ryan’s communication throughout the project kept us informed of what was happening, what was going to happen next, and decisions we needed to make to keep the project on track. Our ability to text or call Ryan at any time and expect a response very quickly kept us at ease that he was in control and on track. I could not have imagined that it could have gone any better. I would use Ryan again in a heartbeat.

Dan M.
Andover, MA

Norman Builders was our top choice among three contractors we interviewed (including our past preferred general contractor) for a new 12′ X 32′ deck and screen room.

We had a basic design in mind, which Ryan and Dale improved upon and fine-tuned for us. They advised us on materials as well, and we really feel that allowed for the most bang for our buck. Our calls were always promptly returned which made for much less frustration, especially when we had questions.

We were extremely impressed with the quality of the workmanship and their attention to detail. The work area was always neatly kept. They were flexible and adaptable when we had additional unplanned work that needed to be completed before they could proceed with the scheduled project.

We highly recommend Norman Builders and would most certainly contract with them for future projects.

Al & Linda C.
Bradford, MA

Just a quick note of thanks for a fantastic remodel job on my bathroom. Dale and Lance were very reliable and professional. Both are true craftsman! We would highly recommend Norman Builders. We will see you for the next project. Thanks again.

Kristin Medwar
Andover, MA

We originally had planned a kitchen remodel but we ultimately decided to add an addition and expand the master bathroom and closet as well. The project became very complicated but Ryan managed the planning, subcontracting and scheduling of work masterfully. We worked together to design and implement each step of the addition/remodel. While bad weather did delay new construction, all proceeded timely thereafter. We are very pleased with our new kitchen, flooring, and bonus room. Our master bathroom is twice as large as originally built. This project has definitely increased the value of our home. Thank you to Norman Builders!

Debbie White
Hampstead, NH

Just had to write to tell you how much we love our home. I have lived in two previous homes and have never had the wonderful kitchen I have here. I finally have a kitchen designed with a woman in mind.
We love it when our friends visit and watch their faces when they come in. They just can’t believe how much room we have here. I think they all picture it as a basement apartment and can’t believe what they are seeing.
If you ever have a client who is not sure about their plans feel free to bring them over to see your work. You are a five star contractor in all our books as Brian and Karen are very, very happy with their home also.
By the way, I would be remiss if I did not mention your great crew. They were wonderful.

Helene D.
Billerica, MA

We are very pleased with our new bathroom, it’s a perfect addition to the master bedroom… The craftsmanship was excellent, and the work was done on time.

Timothy O.
Haverhill, MA

Quality work, reasonably priced, very attentive and responsive. I give Norman Builders an unqualified recommendation.

Michael C.
Andover, MA

Great job. The addition is a real enhancement to our home and well worth the effort. The crews were very responsive to our questions and requests during the process. You were too and that was appreciated. What I liked, especially, is that we started with a minimum design at a very reasonable cost. Then we were able to work with you to add features and modifications as we went along and our ideas changed.

Roland M.
N. Andover, MA

Our experience with Norman Builders was wonderful; we highly recommend Ryan and his team. Quality work, very organized, reasonable price, great communication, clean work area and timely completion of the project. Excellent job on the tile, the master bathroom came out beautifully. We give you five stars!

T & L Goida
Windham, NH

Very positive experience. Workmanship is superior – quality work and quality materials. Communication was outstanding always knew exactly what they were working on and when they were going to be there. The general contracting was outstanding and the laborers they hired also top notch. Would definitely would use them again and recommend Norman Builders.

Tracy J.
Haverhill, MA

Overall, we have been quite pleased with the work done for us. We had a variety of work done for two independent projects. The work involved indoor and outdoor work and required a number of subcontractors all managed through Norman Builders. The workmanship was high quality and the projects were completed according to plan in a timely manner. We will certainly use this group again in the future.

Bill M.
Andover, MA

I am writing this letter in reference to Ryan Norman from Norman Builders. We hired Ryan to complete an addition and renovation on our beach cottage at Hampton Beach, N.H. We spent several months searching for the right contractor and used Service Magic to screen contractors in the New Hampshire area.
We planned on starting the project in October of 2010 and were assured that it would be completed by February of 2011. The project started within a few weeks of the anticipated start date and was finished on time. We had very few headaches and hassles throughout such a large job, and when there was a set back Ryan was there with a solution. We found Ryan and his workers to be experts in their areas while maintaining a sense of professionalism and courteousness. We could not have been more pleased with our selection of Ryan Norman. The quality of work was outstanding and Ryan worked closely with us to keep us on budget while still enabling us to make the desired changes that came about as the job progressed.
Ryan and his team transformed our small two bedroom cottage into a beautiful house. We have nothing but praise for the quality of work performed throughout all phases of the job. I would highly recommend Ryan Norman for any construction needs. He has the honesty, integrity and work ethic that is not easy to find these days. If we were to do it all over again, we would definitely hire Ryan and his team again.

Brad & Sara R.
Hampton, NH

Thank you Ryan for your professional management of the project. We appreciate your attention to details and your flexibility throughout the duration of the project. In the case of the tree removal, we felt you took the extra effort to get the work skillfully performed at a lower cost. While this work was not originally within the scope of the project, you were willing to subcontract this work instead of deferring it to us to manage.
The difficulty for us was that the work being performed was at such a high quality level there was not much room to compromise on the needed variations to the project. We felt you kept to fair pricing when additional material and labor was warranted. We are extremely happy and very satisfied with the work. In fact, both the front porch and rear screen room and deck look even better than we originally imagined.
We wish you much future success with your business and will highly recommend you to others whenever the opportunity presents itself.

Jeff & Nancy L.
Newburyport, MA

Norman Builders did a fantastic job with our home addition project. Their attention to quality, detail, and superior workmanship has produced a finished product that is the envy of the entire neighborhood. The professionalism and dedication displayed on a daily basis made this project an extremely positive experience for my family. I enthusiastically recommend Norman Builders to anyone considering a home construction project. You’ll be glad you did.

Don Z.
Newburyport, MA

Norman Builders just completed a full kitchen remodel on our home and we couldn’t be more pleased with the results. The entire process from the estimate to completion was well planned and amazingly stress-free. The workmanship on all trades was top notch. Ryan’s father Dale is a master carpenter who paid the utmost attention to even the smallest detail and the results showed this level of professionalism and care. The electrical, plumbing, tile and flooring work was also completed at a high level of workmanship. All of the work was completed on time and as planned. Our new kitchen and hardwood flooring is spectacular. I would most definitely recommend Norman Builders. Thank you Ryan and your team for a job very well done!

Doug & Nancy R.
Kingston, NH

Working with Ryan Norman from Norman Builders has been wonderful. Ryan has now completed two projects at our house in Haverhill and we are already planning a third. Each project has run smoothly from beginning to end. For each project, the quote for the work was clear, concise and came in at a very fair price. The work was completed with high quality and in a timely manner. I was impressed with our kitchen/laundry/bath renovation for a number of reasons. The project began early, finished early and even though the house was disrupted, the workers kept the area clean and neat at the end of every day. Each part of the project (destruction, drywall, plumbing, electricity, carpentry, floor and counter installation) was completed with no problems. Ryan was responsive to all of our questions – there was never a time when you couldn’t contact him. Overall, our renovations were great experiences. I look forward to working with Ryan again. I would recommend Norman Builders for any home project!”

Jane P
Haverhill, MA

Having lived through some real home-improvement nightmares in the past, we were very nervous about beginning another project, especially one of this scale. Impressed by the Angie’s List reviews raving about Norman Builders, we decided to give them a try, and we’re so pleased that we did! When I first met with Ryan to discuss the project, he immediately set my mind at ease. He was personable, knowledgeable, and optimistic that our bathroom visions could become reality. (I wasn’t sure whether the master bath expansion and plumbing relocation were even physically possible.) Throughout the project, Ryan kept us up to date with the process and what to expect. He always responded immediately to texts, emails, and phone calls whenever I had any questions. Ryan was able to point us in the right direction to select cabinetry, tiles, granite counter tops, mirrors, shower doors, and plumbing supplies. Every single vendor we met and worked with per Ryan’s recommendation proved to be very helpful, professional, and courteous. It was not uncommon to hear “Norman Builders? They’re excellent!” after telling a vendor who we were working with. Additionally, the plumbers, painters, electrician, granite installers, and mirror installers were all top notch. The bulk of the work was performed by Dale and Lance, who arrived on time every single day. Their work ethic and meticulous attention to detail are beyond compare. Lance is an artist with tile! They were both wonderful to work with, and a pleasure to have in our home. They built us three gorgeous bathrooms that we will enjoy for many years to come!
A note about the cost of the project… the figure posted above included ALL expenses. We chose to upgrade in several areas, such as the addition of body sprays in the master, an air-jet tub in the common bath, and higher-end cabinetry. Ryan’s estimate for labor costs was about $30,000. He also provided an allowance budget to give us an idea of what the total project would cost. While our upgrade choices caused us to go over the original “budget”, Ryan did not exceed his labor estimate. We wholeheartedly recommend Norman Builders, and will look forward to our next home improvement project!

Linda B.
North Andover, MA

We received a quote soon after letting Ryan know what we were interested in having done. The quote was similar to what we had expected and the projects we had agreed on came in on budget. We added and adjusted a few things and they were very accommodating to our requests.
They started work around the estimated time we were given and they completed the project before the deadline. For insurance purposes we had a needed deadline and Norman Builders was great about making sure it was met.
The materials they used were good quality and their workmanship was excellent.
We would definitely recommend Norman Builders and we would use them again on future projects.

Colleen L.
Andover, MA

Norman Builders began our project at the end of June 2014 and completed the work at the beginning of November 2014. We were very impressed with Ryan’s professionalism and project management. For the most part, Ryan kept the project on schedule and finished within the estimated time frame. For a project of our size, there were very few issues and when an issue arose, Ryan addressed it immediately.. In one case, it appeared that the duct work for a split heating system would have to be installed on the interior wall rather than the exterior wall. Ryan met with the plumbing subcontractor and found a way to install the duct work on the exterior wall.to our satisfaction. Ryan’s willingness to consider alternative options as well as the fair and reasonable estimate for the project was one of the many reasons we decided to hire him for the job. As with all jobs, there were a number of changes and
add ons and we believe Ryan always gave us a reasonable price. We never had any problems with communication-Ryan was very quick to respond to any communications whether by phone email or text. As has been stated in prior reviews, Ryan’s sub contractors were excellent and did quality work. Most have worked for him for many years and you got the impression that they enjoyed working for him because he he was great to work with. A major renovation obviously causes disruption and inconvenience, but we think it went as well as it possibly could under Ryan’s supervision. Overall Norman builders did a great job and we are so happy with our beautiful new space. We would not hesitate to recommend Norman Builders and would certainly consider them for future projects. In fact, Norman Builders will be replacing our front door when the weather is warmer.

Virginia T.
Andover, MA

From the first time we met with Ryan Norman, we knew he was the builder we wanted to work with. His calm, relaxed demeanor in talking through all the details in preparation for signing the contract inspired confidence. From the first day of the job it was clear that everyone in his crew was on the same page, and work never stopped from October 1st thru the end of the job six months later. Keep in mind that through the last two and a half months of the job, the men had to sometimes shovel or blow snow out of the way before they could even get into the house to work. This was not an easy job for Ryan’s crew. Our house is 120 years old, and once the walls were opened up there were many obstacles to be negotiated to meet the design specifications. Never once did they try to talk us out of something we wanted in our design in favor of taking a short cut that would make the work easier for them. We ended up with exactly what our designer drew up, with some recommendations from Dale on how to make things work even better. I might add that we were could not have been easy clients to work with. We had several add-ons that were not in the original contract. Every time we approached Ryan and Dale with another request — tearing out a fireplace and rebuilding it on the fly, adding small improvements to other rooms –they were perfectly professional, and put up with a lot of requests from us, and also some bull from a contractor we wanted to go with before we finally found someone who could do the job right and coordinate well with Ryan’s crew. We used more than one sub-contractor chosen by ourselves. Ryan and his people communicated and worked well with whoever came on the job. Ryan’s own subs, especially his plumber and electrician and tile person, did an excellent job. It was clear that each of them took pride in their work. This was our first experience with a renovation, and it was difficult to give our house over to someone and trust that it would turn out alright. In fact it turned out better than we imagined. I don’t know if the workmanship can be matched anywhere. We highly recommend Norman Builders for whatever you have planned. The job will get done right.

George C.
Newburyport, MA

We were introduced to Ryan Norman by friends in Newmarket New Hampshire where we had bought our new home. They had used Ryan for work on their home and were really pleased. We could see from their house that his work was top quality. Ryan’s bid for our remodel was concise, detailed, and reasonable. This was a large job that included gutting bathrooms, putting on an addition, an entire new roof, and painting inside and out. There was excavating, electrical, and plumbing involved. Ryan was patient and thorough during all the months of our work. He was responsive to all of our questions and changes. Furthermore, his crews were outstanding. Really great guys. Polite and expert. And Ryan’s follow-up during the entire finishing was extremely helpful. We would highly recommend Ryan and his company.

John H.
Newmarket, NH

From the very beginning, Ryan was upfront about costs and responsibilities of all parties. When Ryan asked to begin the project a week later than originally planned, we were nervous, but he assured us that he would still be able to finish the project that was slotted for eight weeks in seven, and he did just that.
Ryan’s father, Dale, did the majority of the carpentry work, and did an excellent job at that. All of the subcontractors (plumbing, electrical, flooring) were on time, courteous, and did professional work. The only cost overruns we experienced were small and outside the scope of our original agreement.
Ryan was always easy to reach if we had a question, and he performed excellent work for us. We are planning on renovating our bathroom in the next few years, and we will definitely hope to use Ryan and co. again.

James E.
Andover, MA

We could not be happier with the total transformation of our entire first floor. We literally don’t even recognize it anymore. It went from being dark and dated to bright, modern and beautiful. If I could paste “before and after” pictures to this site, I would because they speak a thousand words. Ryan was a pleasure to work with from the day he came out to the house to scope out the job until the day he did the final walk through of the punch list items with us after the project was complete. He’s very professional and easy to work with, responsive by phone or email, and does a nice job keeping the entire subcontracting crew running smoothly. They did everything from ripping up the old flooring, to installing new sub-flooring and insulation, installing new floors and baseboards, painting the entire first floor (including a brick wall, window sills, doors and door frames), gutting and re-configuring the entire kitchen, relocating and re-configuring the bathroom, installing a new window, installing new light fixtures and ceiling fans, updating our electrical and installing new appliances. I highly recommend them without any hesitation. We are planning another project next year and Ryan will be the first person we call.

Chris C.
East Kingston, NH

Ryan Norman was very helpful from start to finish. All details of our renovation were discussed and considered throughout the entire project. Ryan was very conscious of our budget as well as our goals and was able to make everything work. Ryan was very responsive and addressed any questions that came up along the way. We are very happy with the entire experience and are thrilled with the end result of our home renovation!

Christina M.
Newburyport, MA

Excellent. Outstanding sub-contractors, user-friendly and very professional. It was very interesting to see the work done from start to finish. All the workers and sub-contractors made outstanding efforts to be very accommodating thru the duration of the project. The project head, Ryan Norman, was there every step of the way. Just can’t say enough about the cabinet installer and the flooring and tile specialist who brought outstanding work to the table.

Jean N.
Haverhill, MA

Remodel went extremely well. Ryan quoted the best price of three contractors and stayed to that price. Work was done according to schedule Ryan gave me. All work, from framing to finish work, was high quality and the remodel looks fantastic. Ryan is and his crew were very professional and always addressed my questions promptly and completely. Unlike some in the business they speak the language of a homeowner. They went the extra mile to make sure I was at ease with the process down to details like keeping pets inside and washer/dryer functioning even it didn’t have a “home” yet. A pleasure.

Karen H.
Andover, MA

Ryan and his team were exceptional. Their professionalism and quality of work were above and beyond our expectations (we are very fussy). We spent over a year interviewing other contractors and designers. When Ryan arrived to give us a quote and offer recommendations, we knew his company was the one for us. It was a major project involving removing tile floors on most of the first floor and replacing them with hardwood, replacing all cabinets, center island and all appliances, installing granite counter tops, replacing 6 doors, extensive electrical work, new lighting, painting and staining most of the walls and woodwork on the first floor and some on the second floor, etc. We got constant feedback, recommendations and guidance from Ryan Norman (owner) and his crew. There were many things that we did not know how to handle but they gave us great recommendations. Also, they were very fussy about the materials. We saw them reject many items from their suppliers and request replacements as the original items were not perfect. Norman Builders are the dream team and we strongly recommend them.

Jerry L.
Windham, NH

When the town building inspector voluntarily starts to praise the quality of the work you know that it is good. Ryan Norman was polite, honest and professional. It was evident that both his crew and the subcontractors enjoyed working with the company. Renovation of a 67 year old house is never without glitches, but problems were solved with clear explanations of what needed to be done. It is not easy to have people working in your house from April to September, but we were kept informed as to what was happening when, the crews were generally on time, and everyone was nice and appropriate around a child.

Lisa B.
North Andover, MA

The project went beautifully. We cannot say enough good things about Ryan, his guys and his subcontractors. Ryan is like no other contractor we’ve ever worked with and we’ve worked with a lot….most of them mediocre at best. He’s a great guy, trustworthy and easy to work with. Ryan was on top of things throughout the entire project and responds to texts and phone calls within minutes. His guys showed up every morning, on time and were quiet and respectful of our space. We couldn’t be happier with their work (especially Lance’s tile work). His subcontractors were punctual and all did fantastic quality work. We would hire Ryan again in a second and would highly recommend him to anyone.

Brian G.
Andover, MA

I could not be happier with the completed project. Ryan’s father, Dale, did most of the work including the demolition, the structural support beam, and the cabinet installation. He was meticulous, thoughtful, and incredibly skilled. The kitchen designer, Pam, came up with a thoughtful design that really took my family and our way of using the space into account. She sometimes took a while to get back to me with questions, but overall she did a great job. The electrician, plumbers, tile installers, painters, and countertop installers were all competent, courteous, and professional. I am very happy. The project took 8 weeks to complete which was within the estimated timeframe and stayed on budget.

Michelle D.
Kensington, NH

The project went extremely well and surpassed all my expectations in every regard. The project started exactly when scheduled. Once the work began, the project ran very smoothly. The team members were all very professional, skilled craftsmen and were punctual without fail. I was always kept informed of scheduling changes ahead of time and advised of any unavoidable delays or issues. Any unforeseen issues that came up were quickly and efficiently managed and resolved. Any changes I chose to incorporate into the design plan along the way were handled seamlessly. My home was treated respectfully and always left clean. The workmanship on the stone tile work was superb. The finished carpentry work was done beautifully. The final result was all I had hoped for and more. I have had a number a projects of similar scope done over the years at various homes I have owned and I can honestly say this was the single best experience I have ever had on such a project. Norman Builders is a very well run business. If you are lucky enough to have them do your next project you will not be disappointed. Thank you, Ryan!

Michael T.
Newbury, MA

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Norman Builders
Newton, NH 03858

Contacts

Office: (603) 974-2874
Call: (978) 833-7337
Fax: (603) 974-2875
Email: Ryan@NormanBuilders.com

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